The Miami-Dade pilot of the AT&T Smart Cities Operations Center demonstrated clear improvements in operational efficiency, public safety responsiveness, and cross-departmental collaboration. While specific public metrics remain confidential, key outcome areas included: • Faster incident response times, with real-time data enabling officials to detect and address traffic accidents, infrastructure issues, and emergencies more rapidly. • Expanded data integration, with a growing number of IoT data streams—from lighting and water services to aviation and public safety—feeding into the centralized dashboard. • Enhanced collaboration across departments, evidenced by an increase in cross-functional alerts and coordinated responses. • Higher transparency and public trust, supported by the availability of data visualizations, dashboards, and reporting that helped inform residents and stakeholders. • Increased civic engagement, with improved communication and responsiveness leading to greater community participation in forums and feedback channels. • Operational efficiency, seen in reductions in duplicate service requests and overlapping work orders. • Improved infrastructure uptime, as proactive maintenance became possible through better monitoring of connected systems. As a result of the pilot’s success, the City of Miami became the first paying customer of the platform and continues to serve as a testbed for ongoing improvements. The project stands as a leading example of how centralized, real-time visibility can transform city operations and strengthen community trust through smart, data-informed governance.